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target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/Bracelet/Reflexions-bracelet/"> PANDORA Reflexions 系列<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/bracelets/essence-bracelet/"> Essence系列<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E6%89%8B%E9%95%AF/"> 手镯 </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E6%89%8B%E9%93%BE/"> <a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E5%BC%80%E5%8F%A3%E5%BC%8F%E6%89%8B%E9%95%AF/"> 开口式手镯 </a> </li> <li> <a href="/html/zh/bracelets/bracelet-size-guide/" target="_blank"> 尺寸指南 </a> </li> <li class="last"> <a href="/html/zh/inspiration/bracelet-guide/"> <a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>挑选指南 </a> </li> </div> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div 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class="subCategory charms-subcat"> <a href="/html/zh/necklaces/two-tone/">双色</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/enamel/">珐琅</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/pandora-rose-necklaces/"> Pandora Rose</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/pandora-shine/"> Pandora Shine</a> </li> </td> </tr> </table> </div> <div class="hide-mobile"> <div> <li class="first"> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E6%9C%80%E5%8F%97%E6%AC%A2%E8%BF%8E%E9%A1%B9%E9%93%BE/"> 最受欢迎项链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E9%A1%B9%E9%93%BE/"> 项链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E5%9F%BA%E7%A1%80%E9%93%BE/"> 基础链 </a> </li> <li> <a href="/html/zh/necklaces/necklace-for-charms/"> 串饰项链 </a> </li> <li> <a 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class="hide-desktop"> <table border='0' cellpadding='0'> <tr> <td class="sub-col-wrap"> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/silver/">925银</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/gold/">14K金</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/two-tone/">双色</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/stone/">宝石</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/enamel/">珐琅</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/ring/pandora-rose-ring/"> Pandora Rose</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/rings/pandora-shine/"> Pandora Shine</a> </li> </td> </tr> </table> </div> <div class="hide-mobile"> <div> <li class="first"> <a href="/html/zh/%E6%88%92%E6%8C%87/%E6%9C%80%E5%8F%97%E6%AC%A2%E8%BF%8E%E6%88%92%E6%8C%87/"> 最受欢迎<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a> </a> </li> <li> <a 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href="/html/zh/earrings/stone/">宝石</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/earrings/pandora-rose-earrings/"> Pandora Rose</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/earrings/pandora-shine/"> Pandora Shine</a> </li> </td> </tr> </table> </div> <div class="hide-mobile"> <div> <li class="first"> <a href="/html/zh/%E8%80%B3%E7%8E%AF/%E6%9C%80%E5%8F%97%E6%AC%A2%E8%BF%8E%E8%80%B3%E7%8E%AF/"> 最受欢迎耳环 </a> </li> <li> <a href="/html/zh/earrings/studs/"> 耳钉 </a> </li> <li> <a href="/html/zh/earrings/drops/"> 耳坠 </a> </li> <li> <a href="/html/zh/earrings/hoops/"> 耳钉钩 </a> </li> <li class="last"> <a href="/html/zh/earrings/birthstones/"> 生日石耳钉 </a> </li> </div> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div class="content-asset"> <p><a href="/html/zh/%E8%80%B3%E7%8E%AF/"><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dwd65cdf1e/flyout/flyout-earring0529.jpg" title="" /></a></p> </div> 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</a> </li> <li class=last> <a href="/html/zh/gifts/mothers-day/"> 送礼指南 - 母亲节礼物<a href="https://www.pa134.com?att=seomk" target="_blank">平安集团</a> </a> </li> </div> </div> </div> <div class="flymenu_middle"> <div class="secondhmenucomponent flymenu_middle_top"> <div class="content-asset"> <span class="heading">挑选合适的礼物</span> <div class="hide-desktop"> <table border='0' cellpadding='0'> <tr> <td class="sub-col-wrap"> <li class="subCategory charms-subcat"> <a href="/html/zh/Gifts/PANDORA-GIFT-SETS/">礼品套装</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/gifts/birthday-gifts/">生日祝福</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/%E7%A4%BC%E5%93%81/%E6%B5%AA%E6%BC%AB%E7%88%B1%E6%83%85/">浪漫爱情</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/%E7%A4%BC%E5%93%81/%E6%8B%BC%E5%87%BA%E5%AF%86%E8%AF%AD/">拼出密语</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/gifts/wedding-gifts/">新婚礼物</a> </li> </td> <td class="sub-col-wrap"> <li 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<li> <a href="/html/zh/gifts/bridal/"> 送礼指南 - 婚礼礼物<a href="https://www.pa134.com?att=seomk" target="_blank">平安集团</a> </a> </li> <li> <a href="/html/zh/gifts/birthday/"> 送礼指南 - 生日礼物<a href="https://www.pa134.com?att=seomk" target="_blank">平安集团</a> </a> </li> <li> <a href="/html/zh/gifts/achievements/"> 送礼指南 - 祝贺她的重大成就 </a> </li> <li> <a href="/html/zh/gifts/just-because/"> 送礼指南 - 给最特别的人 </a> </li> <li> <a href="/html/zh/gifts/milestones/"> 送礼指南 - 纪念日礼物<a href="https://www.pa134.com?att=seomk" target="_blank">平安集团</a> </a> </li> <li class="last"> <a href="/html/zh/gifts/mums-and-babies/"> 送礼指南 - 祝贺新生儿和新妈妈 </a> </li> </div> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div class="content-asset"> <p><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dwa93c8a7d/192x225-4.jpg" title="" /></p> </div> </div> </ul> </div> </div> </li> <li> <a href="/html/zh/inspiration/universe-story-page/" class="level-1"> <span>灵感</span> <span 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</li> <li class="subCategory charms-subcat"> <a href="/html/zh/charms/pandora-shine/"> Pandora Shine</a> </li> </td> </tr> </table> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div class="content-asset"> <p><a href="/html/zh/Charms/"><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dw215c5226/flyout/flyout-charm0529-3.jpg" title="" /></a></p> </div> </div> </ul> </div> </div> </li> <li> <a href="/html/zh/Bracelets/" class="level-1"> <span><a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a></span> <span class="bottom-part"></span> <i class="pandora-icon-arrow-down"></i> </a> <span class="hidedesktop hideeurope"></span> <div class="level-2 advance"> <div class="menu-wrapper"> <ul class="level-2_inner"> <div class="firstmenucomponent flymenu_left "> <div> <div> <li class=first> <a href="/html/zh/bracelet/bracelet-set-recommendation/"> <a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>套组<a 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Pandora Shine</a> </li> </td> </tr> </table> </div> <div class="hide-mobile"> <div> <li class="first"> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E6%9C%80%E5%8F%97%E6%AC%A2%E8%BF%8E%E6%89%8B%E9%93%BE/"> 最受欢迎<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E4%B8%B2%E9%A5%B0%E6%89%8B%E9%93%BE/"> 串饰<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/Bracelet/Reflexions-bracelet/"> PANDORA Reflexions 系列<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/bracelets/essence-bracelet/"> Essence系列<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E6%89%8B%E9%95%AF/"> 手镯 </a> </li> <li> <a href="/html/zh/%E6%89%8B%E9%93%BE/%E6%89%8B%E9%93%BE/"> <a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a> </a> </li> <li> <a 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class=first> <a href="/html/zh/necklace/necklace-set-recommendation/"> 项链套组<a href="https://www.pa134.com?att=seomk" target="_blank">平安集团</a> </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E6%9C%80%E5%8F%97%E6%AC%A2%E8%BF%8E%E9%A1%B9%E9%93%BE/"> 最受欢迎项链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E9%A1%B9%E9%93%BE/"> 项链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E5%9F%BA%E7%A1%80%E9%93%BE/"> 基础链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E4%B8%B2%E9%A5%B0%E9%A1%B9%E9%93%BE/"> 串饰项链 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E5%90%8A%E5%9D%A0/"> 吊坠 </a> </li> <li> <a href="/html/zh/%E9%A1%B9%E9%93%BE%E4%B8%8E%E5%90%8A%E5%9D%A0/%E5%90%8A%E5%9D%A0%E7%9B%92%E5%8F%8A%E5%B0%8F%E8%A3%85%E9%A5%B0/"> 吊坠盒及小装饰 </a> </li> <li class=last> <a href="/html/zh/necklaces/necklace-size-guide/" target="_blank"> 尺寸指南 </a> </li> </div> </div> </div> <div class="flymenu_middle"> <div class="secondhmenucomponent flymenu_middle_top"> <div class="content-asset"> <div class="hide-desktop"> <table border='0' cellpadding='0'> <tr> <td class="sub-col-wrap"> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/silver/">925银</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/gold/">14K金</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/two-tone/">双色</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/enamel/">珐琅</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/pandora-rose-necklaces/"> Pandora Rose</a> </li> <li class="subCategory charms-subcat"> <a href="/html/zh/necklaces/pandora-shine/"> Pandora Shine</a> </li> </td> </tr> </table> </div> <div class="hide-mobile"> <div> <li class="first"> <a 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耳坠 </a> </li> <li> <a href="/html/zh/earrings/hoops/"> 耳钉钩 </a> </li> <li class="last"> <a href="/html/zh/earrings/birthstones/"> 生日石耳钉 </a> </li> </div> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div class="content-asset"> <p><a href="/html/zh/%E8%80%B3%E7%8E%AF/"><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dwd65cdf1e/flyout/flyout-earring0529.jpg" title="" /></a></p> </div> </div> </ul> </div> </div> </li> <li> <a href="/html/zh/new-jewellery/" class="level-1"> <span><a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>系列</span> <span class="bottom-part"></span> <i class="pandora-icon-arrow-down"></i> </a> <span class="hidedesktop hideeurope"></span> <div class="level-2 simple"> <div class="menu-wrapper"> <ul class="level-2_inner"> <div class="firstmenucomponent flymenu_left "> <div> <div> <li class=first> <a href="/html/zh/collections/pre-autumn/"> 初秋珠宝系列 </a> </li> <li> <a 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target="_blank">平安集团</a> </a> </li> <li class="last"> <a href="/html/zh/gifts/mums-and-babies/"> 送礼指南 - 祝贺新生儿和新妈妈 </a> </li> </div> </div> </div> </div> </div> <div class="forthmenucomponent flymenu_right"> <div class="content-asset"> <p><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dwa93c8a7d/192x225-4.jpg" title="" /></p> </div> </div> </ul> </div> </div> </li> <li> <a href="/html/zh/inspiration/universe-story-page/" class="level-1"> <span>灵感</span> <span class="bottom-part"></span> <i class="pandora-icon-arrow-down"></i> </a> <span class="hidedesktop hideeurope"></span> <div class="level-2 simple"> <div class="menu-wrapper"> <ul class="level-2_inner"> <div class="firstmenucomponent flymenu_left "> <div> <div> <li class=first> <a href="/html/zh/inspiration/cvd2019/"> 关晓彤 爱不可挡 </a> </li> <li> <a href="/html/zh/inspiration/cm-2019-PA-KOL-campaign/"> Pandora 珠宝品牌宣传片 </a> </li> <li> <a href="/html/zh/inspiration/style-explorer-jewellery/"> 探索你的时尚风格 </a> </li> 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flymenu_right"> <div class="content-asset"> <p><img alt="" src="/html/on/demandware.static/-/Sites-zh-CN-Library/default/dw75439679/flyout/flyout-inspiration0529.jpg" title="" /></p> </div> </div> </ul> </div> </div> </li> </ul> </nav> </div> </div> <div class="content-asset"> <div class="wt_customersupportcentre"> <div class="full-customersupport-top"> <div class="title-customersupportcentre"> <div class="inner-wrapper"> <h2>常见问题</h2> </div> </div> <div class="content-customersupportcentre"> <div class="inner-wrapper"> </div> </div> <div class="list-faq-customersupportcentre" style="background: url(/html/on/demandware.static/-/Sites-zh-CN-Library/default/dw595aa725/images/service-centre_bg.jpg) 50% no-repeat; background-size: cover;"> <div class="inner-wrapper"> <div class="rowfull-itemlist"> <p> </p> <div class="content-itemlist"> <div class="col-md col-md1"> <div class="contenner-md"><span><a href="">如何订购</a></span></div> </div> <div class="col-md col-md2"> <div class="contenner-md"><span><a href="">配送</a></span></div> </div> <div class="col-md col-md3"> <div class="contenner-md"><span><a href="">退货</a></span></div> </div> <div class="col-md col-md4"> <div class="contenner-md"><span><a href="">我的订单 </a></span></div> </div> <div class="col-md col-md5"> <div class="contenner-md"><span><a href="">我的账户</a></span></div> </div> <div class="col-md col-md6"> <div class="contenner-md"><span><a href="">保养及维修</a></span></div> </div> <div class="col-md col-md7"> <div class="contenner-md"><span><a href="">商品护理</a></span></div> </div> <div class="col-md col-md8"> <div class="contenner-md"><span><a href="">关于<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a></a></span></div> </div> <div class="clear-all"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md1" id="how-to-shop-csc"> <div class="section-header-csc"> <p>如何订购<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">如何提交订单？</label> <article class="ac-small"> <p>如欲订购，请选择希望购买的项目，然后添加到购物车。选定后，请根据结账页面的指示完成订购程序。您可建立账户，或以访客身分结账。订单一经确认，系统将自动向您发送确认电子邮件。</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">如何付款？</label> <article class="ac-medium"> <p>您可使用支付宝﹑中国银联支付或微信支付付款。透过以上方式付款，绝对安全。所有提交的个人和付款数据均经加密，安全可靠。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">提交订单后有何流程？</label> <article class="ac-large"> <p>提交订单后，您将会收到电子邮件通知，以确认订单。为保障顾客们有安全的网上购物服务，我们会验证所有个人和付款数据，因此有少部分订单或会有稍许延迟。如有任何问题，我们会与您联系。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">订购流程是否安全？</label> <article class="ac-large"> <p>您的订单由VeriSign提供安全服务，此公司具备严谨的加密和认证技术，保护全球超过50万个网络服务器。VeriSign是全球领先的认证机构，为网站、内部网络和外联网提供安全可靠的电子商务和通讯服务。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">付款被拒绝</label> <article class="ac-large"> <p>- 请检查帐户内的银行卡或信用卡资料是否正确，如卡号、到期日或账单地址。</p> <p>- 您使用的银行或付款机构有可能拒绝了相关付款，请向银行或付款机构查询。</p> <p> </p> <p>如尝试以上方式后仍然无法解决问题，请联系PANDORA客户服务中心，并提供详尽数据。</p> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">如订购的商品没有库存，订单将如何处理？</label> <article class="ac-large"> <p>在购物高峰时段，订单内的商品有可能缺货。在此情况下，PANDORA有权取消您选购的项目或订单，并把相关款项退回至您的银行卡或信用卡。<br /> <br /> 如有不便，敬请原谅。</p> </article> </div> <div><input id="ac-7" name="accordion-1" type="radio" /> <label for="ac-7">使用时出现技术问题</label> <article class="ac-large"> <p>抱歉我们的网站未能支持Android KitKat、IOS 5、 Internet Explorer 10或更早版本的浏览器。 我们建议您将浏览器升级至最新版本，以达致最佳的视觉效果。如仍未能解决问题，请联系顾客服务中心，并提供以下数据： </p> <p>- 有关问题的细节。</p> <p>- 错误讯息的屏幕截图。</p> <p>- 所用网页浏览器的名称及其版本。</p> <p> </p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md2" id="deliveries-csc"> <div class="section-header-csc"> <p>配送<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">发货需时多久？</label> <article class="ac-small"> <p>一般而言，我们将于订单确认后3个工作日内发货（特别要求发货时间除外）。在可行情况下，我们会尽早安排发货。</p> <p> </p> <p>请注意，下午4点后提交的所有订单，将于下一个工作日（不包括星期六、日及公众假期）处理。</p> <p> </p> <p>如您并非使用预定配送服务，请参阅以下订单处理和配送时间的例子。</p> <p> </p> <table border="1" style="width: 380px; top: 0px;"> <tbody> <tr> <td style="text-align: center;">10时前提交订单</td> <td style="text-align: center;">目标派送时间</td> </tr> <tr> <td style="text-align: center;">周一</td> <td style="text-align: center;">周一 至 周四</td> </tr> <tr> <td style="text-align: center;">周二</td> <td style="text-align: center;">周三 至 周五</td> </tr> <tr> <td style="text-align: center;">周三</td> <td style="text-align: center;">周四 至 周六</td> </tr> <tr> <td style="text-align: center;">周四</td> <td style="text-align: center;">周五 至 周日</td> </tr> <tr> <td style="text-align: center;">周五</td> <td style="text-align: center;">下周一 至 周三</td> </tr> <tr> <td style="text-align: center;">周六</td> <td style="text-align: center;">下周二 至 周四</td> </tr> <tr> <td style="text-align: center;">周日</td> <td style="text-align: center;">下周二 至 周四</td> </tr> </tbody> </table> <p> </p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">PANDORA珠宝的包装</label> <article class="ac-large"> <p>- 标准包装</p> <p>为保持商品在运输过程中最佳状态，我们会将每件商品装在独立的塑料保护袋中，再将塑料保护袋及商品一并放入潘多拉信封,然后潘多拉信封将贴纸密封。潘多拉标准包装盒将随订单附赠。</p> <p>- 礼品包装</p> <p>如订单为送礼用，您亦可在结账时，选择礼品包装并加入自定义心意卡。作为礼品包装，我们将为您折开塑料保护袋，把商品放置在潘多拉标志性的包装盒里，而保护袋将收纳在潘多拉信封，并用贴纸密封。如果您的订单包括有串饰和<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>，我们将串饰和<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>穿好并放置在同一个礼品包装盒内; 同时我们将随附礼品卡，与礼品包装盒一起放置在外包装盒中。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">是否提供自定义心意卡？</label> <article class="ac-large"> <p>是的，您可于结账时自定义心意卡的内容。相关内容将会印于优质的浅粉红色卡纸上，套入粉红色信封后，再连同选购商品放进礼盒内。我们建议您检查串字，并在卡内写上自己的名字，让收礼者知道应向谁人答谢。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">如何追踪订单？</label> <article class="ac-large"> <p>订购货品寄出后，您将会收到附有快递号码的电子邮件。请登入快递公司的网站，透过邮件编号查看派送进度。请注意，在收到快递号码前，您将无法查阅配送状态。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">配送范围</label> <article class="ac-large"> <p>PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>只接受中国大陆的配送地址。有关中国境外的配送安排，请点击网站左上方的链接，查看我们其他官方网上商城的位置，然后选择最适合您的国家或地区。</p> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">运费</label> <article class="ac-large"> <p>不论订单内的商品数目，运费为人民币25元。顾客购物满人民币1500元可享免费送货服务，于结账时会自动扣除运费。</p> </article> </div> <div><input id="ac-7" name="accordion-1" type="radio" /> <label for="ac-7">订单延误原因</label> <article class="ac-large"> <p>订单一般都能准时配送，但偶尔会出现延误。具体配送时间超越我们控制范围的因素所影响，包括天气以及由快递公司引起的意外情况。PANDORA无须就相关情况承担任何责任，我们建议客人尽早下单。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md3" id="returns-csc"> <div class="section-header-csc"> <p>退货<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">退货政策</label> <article class="ac-small"> <p>不管任何原因，如您对订购的PANDORA商品未感满意，请于退货前与我们的客户服务中心联系。客户服务中心在确认退货要求后，将会向您发送退货编号，您必须保留有效的购买证明，并且遵守我们的退货政策。</p> <p><br /> 请注意，如您在PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>所订购的商品感到不够满意，我们会提供一次性的退货退款（运费除外）或更换尺寸的服务。14K金，钻石和耳环（基于使用后的卫生原因 ） 类<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>将不支持退换。如退回特价品，您须支付由无条件退换货引起的来回运费。</p> <p><br /> 如要退货，您必须在订单签收日起的7天内联系我们的客户服务我们方能处理相关商品的退款。因此，我们建议您在收取货品后，尽快就退货事宜与我们联系。</p> <p><br /> 如果订单有质量问题，请第一时间联系在线客服，并提供有质量问题的照片，经客服确认后再将货寄回到我方退货仓库。因商品质量问题产生的退货，运费由我方承担。</p> <p><br /> 请务必按照上述流程退回商品，不要将PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>购买的商品退回到任何一家PANDORA潘多拉线下实体店铺。</p> <p><br /> 商品退换货条件</p> <p>- 退回商品必须是未经配戴,包装保持完好</p> <p>- 退回商品时，您必须寄回完整的原始发票/增值税发票 (若已经为你寄出)，并附有<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>合格证的塑料包装。</p> <p>- 如果订单包含赠品须一并寄回。如购买的是珠宝套装，您必须退回整套商品，方能获得退款或换货。</p> <p>- 商品寄出后，请立即在订单信息上填写退货的快递单号, 以便我们跟进和追踪退货进度。</p> <p>- 鉴于其<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>性质，黄金、14K金、钻石材质<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>和耳环类商品不接受退换货。</p> <p>- 关于换货，我们目前只接受更换不同尺寸且无尺寸价差（不同尺寸不同价格的商品除外）的商品。</p> <p><br /> 如果退回的商品未能符合上述条件，我们将不能为你安排退货或换货，敬请谅解！</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">退货流程</label> <article class="ac-medium"> <p>如您决定退货或换货，具体流程如下:</p> <p><br /> 1. 请登录”我的订单”填写退换货表格。</p> <p><br /> 2. 递交网上退换货要求后，请尽快寄出货品以完成手续。为避免退货收货问题，请按照我们的建议选择快递退货（备注：请不要使用邮政小包、平邮快递，建议用申通、韵达、顺丰或圆通等安全性比较高的快递； 我们将不接收到付快递，如果收到到付快递，我们将会拒收包裹，敬请谅解！）</p> <p><br /> 3. 商品寄出后，请重新访问网站更新运单号码。</p> <p><br /> 收到您的退货后，经确认为原来状态，可获安排退款，相关款项将于2个工作日内退回至支帐的信用卡。 如您选择换货，我们将于收到您的退货后2-4个工作日内进行换货配送。</p> <p><br /> 在收到退货和处理退款／换货后，我们都会向您发送通知电子邮件或手机短信。</p> <p><br /> 请注意，支帐信用卡帐户显示的实际退款时间，将取决于发卡银行的记录。如有查询，请直接与银行联系。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">可否退换在PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>购买的商品？</label> <article class="ac-large"> <p>我们目前只接受更换不同尺寸且无尺寸价差（不同尺寸不同价格的商品除外）的换货，请与我们的客户服务中心联系。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">可否在PANDORA潘多拉线下实体店铺退回或退换网购商品？</label> <article class="ac-large"> <p>PANDORA潘多拉线下实体店铺并不接受网购商品的退货。如在PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>所购商品退货，请与我们的客户服务中心联系。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">可否退换礼物或安排退款？</label> <article class="ac-large"> <p>我们目前只接受更换不同尺寸且无尺寸价差（不同尺寸不同价格的商品除外）的换货。</p> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">PANDORA已收到我的退货吗？</label> <article class="ac-large"> <p>在收到退货和处理退款／换货后，我们都会向您发送电邮或手机短讯通知。</p> </article> </div> <div><input id="ac-7" name="accordion-1" type="radio" /> <label for="ac-7">收货后发现珠宝有损坏／瑕疵／遗漏，该怎么办？</label> <article class="ac-large"> <p>如您订购的商品有损坏／瑕疵／遗漏，我们乐意为您安排退款。请详阅退货政策，或与我们的客户服务中心联系，以获取进一步的协助。</p> </article> </div> <div><input id="ac-8" name="accordion-1" type="radio" /> <label for="ac-8">收取商品后，我所选购的商品价格有变。我可取回差价吗？</label> <article class="ac-large"> <p>零售价格会因应市场趋势、库存量和消费者需求而有所变化。因此，我们无法退回差价。</p> </article> </div> <div><input id="ac-9" name="accordion-1" type="radio" /> <label for="ac-9">如欲退回<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>套装里的部分珠宝，该怎么办？</label> <article class="ac-large"> <p><a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>套装不可只退换其中部分珠宝。退款申请则需符合退货要求，并且退回整个<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>套装。详情请参阅我们的退货政策。</p> </article> </div> <div><input id="ac-10" name="accordion-1" type="radio" /> <label for="ac-10">在同一订单中, 可否将珠宝分别办理退货？</label> <article class="ac-large"> <p>由于每张订单只接受退货一次，我们建议您可以将退件一并退回办理退货手续。</p> </article> </div> <div><input id="ac-11" name="accordion-1" type="radio" /> <label for="ac-11">收件地址可以与邮寄地址不同吗？</label> <article class="ac-large"> <p>可以。请您在结账时勾选。请注意，配送范围仅限中国大陆，不支持香港、澳门、台湾地区及海外。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md4" id="my-orders-csc"> <div class="section-header-csc"> <p>我的订单<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">提交订单后有何流程？</label> <article class="ac-small"> <p>提交订单后，您将会收到电子邮件通知，以确认订单。为保障顾客们有安全的网上购物服务，我们会验证所有个人和付款数据，因此有少部分订单或会有稍许延迟。如有任何问题，我们将会与您联系。</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">如何追踪订单？</label> <article class="ac-medium"> <p>我们在发货后将会向您寄送电子邮件。电子邮件内将提供快递单号和链接，让您能够追踪包裹的运送进度。请注意，在收到快递单号前，您将无法查阅配送状态。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">可以修改或取消订单吗？</label> <article class="ac-large"> <p>订单一经确认，我们便会迅速处理。因此，在收到确认电邮后，您将无法修改订单。不过，您可选择退回商品，然后获取退款。有关退货安排，请<a href="/html/zh/returns/Returns.html"><u>按此</u></a>了解详情。订单发货后将不允许取消，你可于订单抵达时拒收即可，拒收后请与我们的客户服务中心联系安排操作退款。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">提交订单后，可修改账单／送货地址吗？</label> <article class="ac-large"> <p>订单一经确认，我们便会迅速处理，因此您将无法在提交订单后修改账单或送货地址。如需协助，请联系客户服务中心。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">如订购的商品没有库存，订单将如何处理？</label> <article class="ac-large"> <p>在购物高峰时段，订单内的商品有可能缺货。在此情况下，PANDORA有权取消您选购的商品或订单，并把相关款项退回至您的银行卡或信用卡。<br /> <br /> 如有不便，敬请原谅。</p> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">订单消失了？</label> <article class="ac-large"> <p>如您的订单已逾期，请联系客户服务中心，我们将会为您跟进。请提供您的姓名和订单编号，以便我们为您提供协助。</p> </article> </div> <div><input id="ac-7" name="accordion-1" type="radio" /> <label for="ac-7">为何我的珠宝首饰与网上照片不同？</label> <article class="ac-large"> <p>我们在网站显示的商品图片，皆尽可能贴近实际商品。品牌的所有珠宝首饰均由人手以真正宝石镶嵌而成，因此宝石色调等细节或略有不同。这亦是珠宝本身的独特之处。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md5" id="my-account-csc"> <div class="section-header-csc"> <p>我的账户<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">为甚么要注册为PANDORA Club用户？</label> <article class="ac-small"> <p>Pandora Club能为您带来更佳购物体验，使线上购物流程更快捷。您亦可在网上查阅订单记录，追踪订单状态，更新个人资料，与亲友分享愿望清单，并享有独家礼遇。</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">无法登入账户</label> <article class="ac-medium"> <p>如您无法登入账户，请完成以下步骤：<br /> </p> <p>- 检查您所输入的电子邮箱地址和密码是否与登记时提供的数据相符。</p> <p>- 如无法记起密码，请点击登入页面的「忘记密码」链接，然后输入您的电邮地址，您将会收到重设密码要求的电子邮件。</p> <p>如仍未能登入，请联系我们的客户服务中心，并提供详尽细节，包括错误讯息的屏幕截图，以及您曾尝试的解决方法。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">无法在帐户内查看新订单</label> <article class="ac-large"> <p>在提交新订单后15分钟内，相关数据会显示于帐户中。更新账户需时，请耐心等候。您亦可先检查是否收到订单确认电邮，因为这会在提交订单后实时发送。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">变更帐户数据</label> <article class="ac-large"> <p>如您希望变更帐户资料，请<u><a href="http://www.pandora.net/zh-cn">按此</a></u>前往我们的官方网站，然后登入PANDORA Club账户，在「个人资料」页面内修改相关数据和地址。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">删除账户</label> <article class="ac-large"> <p>对于您希望删除账户，我们深感遗憾。请<u><a href="http://www.pandora.net/zh-cn">按此</a></u>前往我们的官方网站，登入PANDORA Club账户后，选择「个人资料」。向下移动至网页底部，点击「我要离开PANDORA Club请删除我的档案。」链接，以确认删除选择。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md6" id="warranty-repairs-csc"> <div class="section-header-csc"> <p>保养及维修<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">网上购买的PANDORA珠宝附有保证书吗？</label> <article class="ac-small"> <p>所有PANDORA珠宝商品均提供1年保修期，保修范围涵盖各种制造缺陷。<br /> <br /> 佩戴假冒或非PANDORA出品的串饰，有机会令PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>受损，保证书亦会因此失效。PANDORA不会更换、修复或修理曾与非PANDORA商品一同使用的首饰。<br /> <br /> PANDORA链节和<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>有所延伸，并不属于制造缺陷。PANDORA商品不可接触强烈化学物品或恶劣环境。氧化细节是纯银首饰的一部分。<br /> <br /> PANDORA商品有可能因接触强烈化学物品或恶劣环境而影响外观。当中包括但不限于洗银水、泳池、热水浴和温泉。<br /> <br /> 请保留收据作为购买证明。一般保修期为购买日起计1（一）年内。琉璃串饰、木制串饰、皮革制品和手绳的保修期则为购买日起计30（三十）天内。<br /> <br /> 一般磨损、误用、失去光泽均不在保修范围之列。<br /> <br /> 保证书亦表明不会补回丢失商品。</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">PANDORA珠宝丢失或被盗，该怎么办？</label> <article class="ac-medium"> <p>保证书订明不会补回丢失或被盗的商品，亦不会就此提供退款。我们建议在<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>中使用安全链，所有贵重珠宝应购买保险。一般磨损、误用、失去光泽均不在保修范围之列。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">我的PANDORA珠宝可维修吗？</label> <article class="ac-large"> <p>关于保修流程，请联系客服进行审核；审核通过后，将需保修商品、发货单据、<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>养护说明，及原装包装一并寄回指定维修中心地址，进行维修；如非商品本身质量有问题或瑕疵，寄修的来回运费须由您自行承担。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">我的珠宝在保修期届满后损坏，该怎么办？</label> <article class="ac-large"> <p>如您在PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>购买的商品已过保修期，请联系我们客户服务中心，并提供商品图片，客服将通过图片评估损坏程度，如可修复，将会收取适当费用，把珠宝送往维修中心。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">PANDORA商品刻有纯度印记的原因和方式</label> <article class="ac-large"> <p>根据欧盟法律，PANDORA商品的纯度印记均由荷兰官方纯度印记公司EWN（EDELMETAAL WAARBORG NEDERLAND BV）负责验证。在1986年制定的检测法保证，刻有合法纯度印记的物品，其铂金、金及／或银含量均符合公认标准。纯铂金、纯金和纯银的质地太软，并不适合制成首饰或器具。因此上述金属会混合其他基体金属，形成硬度较高的物料。在这类合金中的贵金属含量，称为纯度。纯度是指按重量计算贵金属在1000等份合金中所占的份数。例如，千分之750代表1000份金合金中共有750份纯金。旧称为「K金」（纯金等于24K）。由贵金属合金打造的物品，需经合法纯度标准检测，经通过物品可刻上标记作认证。新旧物品的标记并不相同。以下是识别银和金制品印记的概览：<br /> <br /> 印记（hallmark）是英国用语，标示珠宝的来源。PANDORA珠宝的标准印记是「ALE」，代表「Algot Enevoldsen」，即PANDORA创办人Per Enevoldsen的父亲。除了部分最细小的饰件，所有PANDORA珠宝均刻有「ALE」印记。美国称为「制造标记」（maker's mark），丹麦则称为「责任标记」（responsibility mark）。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md7" id="product-care-csc"> <div class="section-header-csc"> <p>商品护理<span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">如何保养PANDORA珠宝？</label> <article class="ac-small"> <p>PANDORA珠宝应时刻悉心处理。<br /> <br /> 纯银会随时间而失去光泽，若接触香水、盐分高的空气、硫磺、护肤霜、喷发剂、氯气和酸性皮肤等，更会令商品加快暗淡。失去多少光泽（氧化程度）取决于佩戴者的肤质和保养习惯。由此可见，失去光泽并不属于制造缺陷。<br /> <br /> 我们亦建议您在沐浴、睡觉或运动时不要佩戴珠宝首饰。<br /> <br /> 除下<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>时，必须松开扣口。我们建议您使用固定夹，把串饰重量分为三等份。<br /> </p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">金属保养和清洁</label> <article class="ac-small"> <ul> <li>经常使用抛光布，保持金属光泽，防止锈蚀；</li> <li>用微温的肥皂水和软毛牙刷擦拭珠宝；</li> <li>我们不建议使用擦银布和浸银水，以免损毁氧化细节；</li> <li>珠宝不可接触强烈化学物品、氨气、漂白剂、氯气和盐水；</li> <li>在清洁、沐浴和游泳前应先除下珠宝，珠宝不可接触喷发剂、香水和化妆品；</li> <li>除下珠宝后，将之储存在保护盒或抗锈蚀的袋子内；</li> <li>我们建议珠宝应每年至少接受一次专业检查和清洁。</li> </ul> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">宝石保养和清洁</label> <article class="ac-large"> <ul> <li>如有机会接触粗糙表面、极端温度、强烈化学物品或受严重影响，皆不宜佩戴宝石首饰；</li> <li>镶嵌宝石的首饰，应分开摆放，以免刮花；</li> <li>避免用力触碰，除下珠宝后应分开摆放，以免刮花；</li> <li>用微温的肥皂水清洁，轻力擦拭小心使用超声波清洗器。</li> </ul> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /><label for="ac-4">皮革与木材</label> <article class="ac-large"> <ul> <li>PANDORA皮革和森林管理委员会（FSC）认证的木材均为天然物料，必须谨慎处理。</li> <li>日常护理方面，只需用软身干布轻擦皮革与木材即可。皮革和木材需轻力清洁，并且不可浸入水中。</li> <li>我们建议您使用温和的专业清洁剂（不含化学物）或肥皂片。</li> <li>在碗中形成泡沫，然后用软身无绒布，把泡沫涂于皮革／木材表面。切勿使用肥皂水。确保软布只是微湿。再用干布擦拭。</li> <li>木珠不宜接触化学物品、香水、乳霜、肥皂或擦银布，这会令保护漆剥落或变色。</li> <li>切勿在沐浴或水中时佩戴木珠。切勿使用超声波清洗器。</li> <li>建议在清洗皮革后涂上皮革护理剂。</li> </ul> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">穆拉诺琉璃</label> <article class="ac-large"> <ul> <li>特殊的生产方式使每枚穆拉诺琉璃串饰均独一无二，在设计和着色上都略有不同。这些变化并不属于商品缺陷，而是手制琉璃设计的特色；</li> <li>日常护理方面，只需用软身无绒布轻擦琉璃即可；</li> <li>浸渍化学物的抛光布，只可用于金属部分，不可用于琉璃之上；</li> <li>以热水混合少量性质温和的肥皂，是最佳的清洁剂用水洗净，再以软布拭干；</li> <li>切勿使用超声波清洗器或浸银水；</li> <li>如琉璃「变干」或暗哑，可用少量矿物油和软身无绒布，打圈擦拭表面，然后抹去多余油份。</li> </ul> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">如何储存PANDORA珠宝？</label> <article class="ac-large"> <p>珠宝首饰的存放地点应远离自然光和高温，然后置于保护（含内衬）首饰盒或抗锈蚀的袋子中（PANDORA商店目前未有提供）。亦可储存于由聚酯薄膜或聚乙烯制作的塑料拉链密实袋中。切勿使用乙烯聚合物塑料袋，譬如是含有硫化合物的垃圾袋，这会加快纯银锈蚀。不要在浴室佩戴首饰。<br /> <br /> 请注意，PANDORA礼盒并非密封，因此不建议作长期贮物之用。</p> </article> </div> </section> </div> </div> </div> <div class="content-asset"> <div class="display-none" data-id="col-md8" id="stores-csc"> <div class="section-header-csc"> <p>关于<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a> <span><a href="#" id="csBackCategory">回到主目录</a></span></p> </div> <div class="searchbox-suggestions"> <section class="ac-container"> <div><input checked="checked" id="ac-1" name="accordion-1" type="radio" /> <label for="ac-1">PANDORA的珠宝是什么材质的？</label> <article class="ac-small"> <p>PANDORA的每一件珠宝都是采用925银及14K金制成，并且严格挑选璀璨石材，经过繁复的工艺制作，手工完成，确保<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>的高质量。</p> </article> </div> <div><input id="ac-2" name="accordion-1" type="radio" /> <label for="ac-2">PANDORA的珠宝和24K金的首饰相比不保值吗?</label> <article class="ac-medium"> <p>作为全球知名品牌，PANDORA的K金<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>采用的是软硬适中的14K金，即可以很好地展现PANDORA精致的设计及精湛的工艺，又可以通过自由组合和搭配的品牌特色，与国际时尚接轨，创造与24K不同层面的恒久不衰，且14K的色泽更具时尚性。</p> </article> </div> <div><input id="ac-3" name="accordion-1" type="radio" /> <label for="ac-3">PANDORA的琉璃是玻璃吗？</label> <article class="ac-large"> <p>PANDORA采用的大部分是意大利进口的MURANO（穆拉诺）琉璃，极个别的琉璃同时还加入了德国Farbglashütte Reichenbach（莱兴巴赫彩色琉璃工坊）的琉璃材质，而琉璃与玻璃成分相近，但是密度和强度却是不同的，PANDORA的琉璃均经过2次加温及再次冷却，使得琉璃内的空气及压力得以完全释放，令密度及强度更完美，更耐高温及破损。</p> </article> </div> <div><input id="ac-4" name="accordion-1" type="radio" /> <label for="ac-4">PANDORA的琉璃与其他品牌的琉璃相比有什么特色？</label> <article class="ac-large"> <p>PANDORA采用的是著名的意大利MURANO（穆拉诺）琉璃，色彩纯正饱满，光泽通透亮丽，而每颗琉璃的制作及图案的绘制均由工艺师同步烧制完成，颗颗精美，独一无二，而经过2次加温及再次冷却的工艺流程，更使琉璃不易牢固；再加上不断更新的琉璃生产技术，使得PANDORA的琉璃一直是时尚潮流的宠儿，是您<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>上绝对不可或缺的一款串饰。</p> </article> </div> <div><input id="ac-5" name="accordion-1" type="radio" /> <label for="ac-5">珐琅是什么？会掉色吗？</label> <article class="ac-large"> <p>珐琅的工艺雷同于中国的景泰蓝，是将颜色涂在银器上，然后高温烤制而成的，这种工艺在很多大牌<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>上都会用到；而PANDORA采用的是最新的珐琅材质—珐琅松脂，其特点就是使<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>更具耐磨性，更不易掉色，而且PANDORA有乳浊珐琅及透明珐琅两种选择，更能为您的<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>增添亮丽时尚气质！</p> </article> </div> <div><input id="ac-6" name="accordion-1" type="radio" /> <label for="ac-6">PANDORA采用的淡水养殖珍珠，是真的珍珠吗？</label> <article class="ac-large"> <p>PANDORA采用的淡水养殖珍珠也是真的珍珠，只是它的产量会更大，更能满足时尚人士的需求。</p> </article> </div> <div><input id="ac-7" name="accordion-1" type="radio" /> <label for="ac-7">PANDORA有珠宝鉴定证书吗？</label> <article class="ac-large"> <p>PANDORA主要采用的是人造宝石、有机宝石、和天然宝石，在PANDORA的每件<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>合格证书上都有明确标示，而部分<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>镶嵌的钻石，根据国家的相关规定，钻石超过0.20ct才需要出具4C证书，而PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>上的钻石未有超过规定克拉，如果您有任何疑虑，也可至相关鉴定机构进行检测，如鉴定结果与合格证书上不符，PANDORA将承担所有检测费用。</p> </article> </div> <div><input id="ac-8" name="accordion-1" type="radio" /> <label for="ac-8">PANDORA珠宝的宝石镶嵌容易掉失吗?</label> <article class="ac-large"> <p>PANDORA为确保<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>的质量，提倡采用手工镶嵌，不仅确保了<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>的时尚靓丽，其牢固度也得到了市场的认可！另外，PANDORA也有某些为了最大程度展现宝石璀璨的特殊款型，采用了最新的环氧树脂来进行镶嵌，使<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>时尚、璀璨、牢固三者兼得。</p> </article> </div> <div><input id="ac-9" name="accordion-1" type="radio" /> <label for="ac-9">我的PANDORA珠宝放久了会变色，该怎么办？</label> <article class="ac-large"> <p>PANDORA的<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>基本都是925银质地，无论是否佩带均会出现氧化现象，不过只是在珠宝表面有些氧化，并不会影响<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>本身。所以如果长时间不佩戴的话，我们建议您可以用擦银布擦拭后，再放到密封袋保存。当然，如果您有时间的话，也可以拿到我们全国专柜进行免费的售后保养，我们的店员会竭诚为您服务的。</p> </article> </div> <div><input id="ac-10" name="accordion-1" type="radio" /> <label for="ac-10">我的PANDORA K金珠宝出现褪色的现象，该怎么办？</label> <article class="ac-large"> <p>Pandora K金珠宝采用的是实心14K金，除含量为58.5%的金以外，还含有41.5%的其他贵金属，而这一部分的贵金属中有银的材质，所以在大多数的情况下，这种褪色只需要使用擦金布就可以还原本色；当然也有其他如环境因素是导致的褪色现象，主要是因为在温暖潮湿的环境中，空气中的盐分、硫都会侵蚀<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>，而当其与人体自身的汗液混合时，侵蚀的程度会加剧；并且某些种类的化妆品、保养品和香水都有可能成为<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>褪色的原因。此外，切勿使<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>接触化学品（尤其是氨、氯、漂白剂），这些化学品也会使金属褪色的。我们建议珠宝应每年至少接受一次专业检查和清洁。PNAODRA全国专柜均提供售后保养服务，此售后保养服务是终身全球免费的！</p> </article> </div> <div><input id="ac-11" name="accordion-1" type="radio" /> <label for="ac-11">平时我带银饰都会过敏，PANDORA的珠宝带了会过敏吗？</label> <article class="ac-large"> <p>PANDORA的银饰采用的是92.5%含量的国际认可的标准银，而另外的7.5%就是其他贵金属的组合。除了确保92.5%的银含量外，在其他贵金属的组成部分去除了最让人容易过敏的“镍”这个成分，从而降低珠宝的过敏率。如果您实在不放心，可以亲临PANDORA全国专柜进行试戴。</p> </article> </div> <div><input id="ac-12" name="accordion-1" type="radio" /> <label for="ac-12">为什么MOMENTS的串饰不能串在ESSENCE<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>上？</label> <article class="ac-large"> <p>ESSENCE系列是PANDORA全新的，代表个人魅力及内在价值的系列，它的外观较MOMENTS系列更显小巧、优雅，串饰内环嵌有硅胶垫圈，可使串饰固定在ESSENCE<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>上，避免滑动；而MOMENTS的串饰内环皆为金属，而且重量较ESSENCE串饰重，如若串在ESSENCE<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>上容易对<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>造成损伤，所以，为了保障您的权益及为了让<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>更耐久的使用，还是建议您MOMENTS串饰不要串在ESSENCE<a href="https://www.pa134.com?att=seomk" target="_blank">平安娱乐平台</a>上，因为，因佩戴不当造成的损坏,不在保修范围内，请千万重视！</p> </article> </div> <div><input id="ac-13" name="accordion-1" type="radio" /> <label for="ac-13">如在PANDORA<a href="https://www.pa134.com?att=seomk" target="_blank">平安彩票官网</a>购买的珠宝发现瑕疵，该怎么办？</label> <article class="ac-large"> <p>PANDORA拥有完善的售后服务政策，如您在PANDORA网上商店购买的珠宝出现任何质量问题（非人为损毁），可与我们的客户服务中心联系，再将<a href="https://www.pa134.com?att=seomk" target="_blank">平安信誉彩票平台</a>与销售小票原件寄往指定地址，经相关部门检测确认为非人为损毁，我们将为您进行退货退款服务。</p> </article> </div> </section> </div> </div> </div> <p class="title-looking">未能找到您需要的信息吗?</p> <div class="wt_customersupportcentre"> <div class="full-customersupport-bottom characterlimitContactUS"> <div class="inner-wrapper"> <div class="rowfull-formcontact"> <div class="contener-contact"> <div class="content-asset"> <div class="contener-section1"> <h2>联系我们︰</h2> <div class="info-cotactus"> <p class="phone-contactus">客服邮箱: <a href="mailto:cs.estore-cn@pandora.net">cs.estore-cn@pandora.net</a></p> <div class="customer-service-hours"> <p class="head-csh">工作时间︰</p> <div class="date-csh"> <p>周一至周日</p> <p>(公共假期除外)</p> <p>9:00-22:00</p> </div> <div class="note-csh"> <p>如在工作时间以外查询，</p> <p>您可以填写右方表格，</p> <p>我们会尽快回复。</p> </div> </div> </div> </div> </div> </div> <div class="form-contactus-cts"> <form action="/on/demandware.store/Sites-zh-CN-Site/zh_CN/CustomerSupport-SubmitForm" method="post" class="form-horizontal" id="Paintcard"> <div class="title-generalcsc"> <h2>一般查询</h2> <p>如有任何查询，请填妥下方表格。</p> </div> <div class="customer-details"> <div class="form-row required " data-required-text="请输入名字"> <div class="label visually-hidden"> <span class="labeltext">名字<span class="requiredindicator hide">*</span></span> </div> <label for="dwfrm_customersupport_customer_firstname"> <span> 名字 </span> <span class="required-indicator">*</span> <span class="rq-colon">:</span> </label> <input class="input-text required" id="dwfrm_customersupport_customer_firstname" type="text" name="dwfrm_customersupport_customer_firstname" value="" maxlength="50" minlength="0" /> <span class="form-caption "></span> </div> <div class="form-row required " data-required-text="请输入姓氏"> <div class="label visually-hidden"> <span class="labeltext">姓氏<span class="requiredindicator hide">*</span></span> </div> <label for="dwfrm_customersupport_customer_lastname"> <span> 姓氏 </span> <span class="required-indicator">*</span> <span class="rq-colon">:</span> </label> <input class="input-text required" id="dwfrm_customersupport_customer_lastname" type="text" name="dwfrm_customersupport_customer_lastname" value="" maxlength="50" minlength="0" /> <span class="form-caption "></span> </div> <div class="form-row required " data-required-text="请输入您的电子邮件"> <div class="label visually-hidden"> <span class="labeltext">电子邮箱<span class="requiredindicator hide">*</span></span> </div> <label for="dwfrm_customersupport_customer_email"> <span> 电子邮箱 </span> <span class="required-indicator">*</span> <span class="rq-colon">:</span> </label> <input class="input-text required" id="dwfrm_customersupport_customer_email" type="email" name="dwfrm_customersupport_customer_email" value="" maxlength="50" minlength="0" /> <span class="form-caption "></span> </div> <div class="form-row " data-required-text="customersupport.phone.missing"> <div class="label visually-hidden"> <span class="labeltext">手机号码</span> </div> <label 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